We had an order from Sweet Pete's which included chocolate. The package contained two ice packs and was all in a heavily insulated envelope. Unfortunately, there was a delay during shipping. The ice packs were very warm, and the chocolates were melted blobs. We e-mailed Sweet Pete's to let them know and were contacted by Allison. She apologized for the condition of the candy and gave us a couple of options. We opted to try it again. We literally received the replacement candy overnight. The icepacks were still cool, and the candy was intact. Thank you, Allison, and Sweet Pete's! ….and the salted caramels are very tasty!